Costi BURLACU & Corina ȚEPEȘ

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PAYMENT PROCESSING

Is payment secure on your site?

Yes! All sensitive data we handle is sent via SSL.

This is not indicated as a site-wide use of HTTPS as it is not; it’s purely the calls that need to be made via HTTPS such as private user details or payment information.

The security of the site is visible using any website inspection tool.

Why was my card declined?

Credit or debit card can be declined in the following cases:

1. Lack of funding

2. The fraud control system flagged the user as suspicious.

WPlease contact your bank.

For additional questions or assistance please contact us at support@inplayer.com

What is CVV number and How do I find it?

The CVV Number (“Card Verification Value”) is the 3 digit number located at the back of your VISA®, MasterCard® and Discover® branded credit and debit cards. On your American Express® branded credit or debit card it is a 4 digit numeric code.

BUY AND LOGIN

How do you login or create an account?

If you don’t have a premium content account, creating one happens on the fly, as you are gaining access to your favourite content. Follow the steps below to find out how:

Step 1. Press the BUY/PURCHASE button next to the content you wish to access.

Step 2.1. If you already have an account, enter your login credentials and click on LOG IN.

Step 2.2. If you don’t have an account press the REGISTER HERE button or select the SIGN UP option at the top.

Step 3. Fill in the form with your FULL NAME, EMAIL ADDRESS and PASSWORD and press the CREATE ACCOUNT button.

To find out how to make a purchase, proceed to the next section.

How do I make a purchase?

Step 1. Once you log in with your premium content account select the desired price option.

Step 2. Write the required information: CARD NUMBER, NAME ON CARD, CVV and EXPIRY DATE.

Step 3.(optional). If you have a Voucher Code, add it in the voucher field.

Step 4. Press the PAY button.

How do access my previously purchased Premium content?

Step 1. Under the Premium content you have purchased, find and click the button that says: Already have access ? Login here with your InPlayer account

Step 2. A pop-up window will appear. Fill out the fields with your EMAIL ADDRESS and PASSWORD and click on LOGIN.

How to reset my password?

Step 1. Press the QUESTION MARK button next to the password field on the login screen.

Step 2. Enter your EMAIL ADDRESS and press the SUBMIT button.

Step 3. Check your email for a TOKEN that you can use to update your password.

Step 4.Copy and Paste the token along with a new password and press the SUBMIT button.

If you do not receive a password reset token please contact us at support@inplayer.com

Still have trouble watching the videos, or purchasing your tickets?
Don’t hesitate to contact our 24/7 support team! support@inplayer.com